The standard shipping charge is £1.85 with free delivery for UK orders over £30.
Some products have free shipping included in the price (see individual product pages for details). Please note that if you combine these with standard shipping products then the normal £1.85 delivery charge will apply.
International Delivery Costs:
For International deliveries, outside the UK, the shipping is an additional £5 for Europe and £8 for the rest of the world including USA. If your order contains only greetings cards the rate is £1.60 for Europe and £2.60 for the rest of the world. Please add the relevant shipping charge ONCE to your basket along with your order using these buttons in order for your order to be processed.
Add European shipping at £5
Add ‘rest of World’ shipping at £8
Add Add European ‘greetings cards only’ delivery at £1.60
Add Add Rest of World ‘greetings cards only’ delivery at £2.60
Duties and Taxes:
Please note that if your order is being shipped outside of the UK or EU your order may be subject to import duties and taxes. These are not included in our price and will be your responsibility to pay.
We aim to dispatch orders within 1-3 business working days, although at very busy times such as Christmas and Easter this may be slightly longer. Please contact us at the time of ordering if your item is required urgently.
Delivery normally takes 1-3 days to a UK address.
Items will be posted by first class post to the UK, or by courier at our discretion. You may be required to sign for packages or collect from the sorting office if you are not home at the time of delivery.
International orders are subject to the postal delivery times of the receiving country so you should allow for a wait of around two to three weeks to be safe.
Other Important Shipping Information:
Please take care to enter your delivery address correctly as we cannot be held responsible for any undelivered parcels or parcels delayed in transit due to incorrect address details being provided to us.
Items lost or damaged in the post are subject to the terms and conditions imposed by Royal Mail. Where this has occurred please contact us as soon as possible so that we can resolve the problem. Please do not dispose of any item damaged in transit as this may invalidate any claim we have against Royal Mail.
Royal Mail do not consider an item posted to a UK address lost until 15 working days after posting, but please contact us before this if you are worried about a late delivery.
Unwanted items can be returned, in original condition, within 14 days of receipt for a credit note, refund or exchange. We cannot be held responsible for items being lost on their way to us and it is the senders’ responsibility to retain proof of posting and claim for lost items.
Any faults with the products, or packing discrepancies, must be reported within 7 days of receipt of the order, We withhold the right to request that any item/s reported faulty are returned to us with all packaging so that an assessment of the fault can be made and a replacement product issued if necessary.
The hand made nature of The Black Rabbits products mean that there may be slight variation in colour or style from the item seen on screen.
Payment on the site is via PayPal.
The Black Rabbit does not store your financial information.
If you are buying a product as a gift and would like it posted directly to the recipient, please confirm the delivery and billing addresses on your PayPal checkout. If you e-mail at the same time we can make sure to send the invoice to you and the product with a delivery note only (no prices shown) to the address required.
Some products on this site are labelled as not suitable for children under three years due to small parts .e.g. buttons. Please take care when purchasing gifts for children.
Our toys have been independently toy tested for suitability for children under three years.
Some products, where indicated, contain lavender and are not therefore intended for use as toys. Care should also be taken as these are natural products and may not be suitable for all users e.g.hayfever sufferers or those with a wool/lanolin allergy.
All products are supplied with relevant care instructions and failure to comply with these, resulting in damage to the product is not something we can be held responsible for. If you would like more information about care of your products please do not hesitate to contact us.
Please note lamsbwool knitted products will shrink if washed or dry cleaned at high temperatures or high action.
Items containing lavender are not recommended for washing but if you do need to clean them they should be wiped with a damp cloth.
If you have any questions about the information on this page please do not hesitate to contact us firstname.lastname@example.org