Delivery Information & Data Protection Policy

Delivery Costs:

The standard shipping charge is £1.10 with free delivery for UK gift orders over £30.

Some products have free shipping included in the price (see individual product pages for details). Please note that if you combine these with standard shipping products then the normal £1.10 delivery charge will still apply.

International Delivery Costs:

For International deliveries, outside the UK, the shipping is an additional £5 for Europe and £8 for the rest of the world including USA. If your order contains only greetings cards the rate is £1.60 for Europe and £2.60 for the rest of the world.  Please add the relevant shipping charge ONCE  to your basket along with your order using these buttons in order for your order to be processed.

Add European shipping at £5

Add ‘rest of World’ shipping at £8

Add Add European ‘greetings cards only’ delivery at £1.60

Add Add Rest of World ‘greetings cards only’ delivery at £2.60

Duties and Taxes:

Please note that if your order is being shipped outside of the UK your order may be subject to import duties and taxes. These are not included in our price and will be your responsibility to pay.

Dispatch Times:

We aim to dispatch orders within 1-3 business working days, although at very busy times such as Christmas, this may be slightly longer. Please contact us at the time of ordering if your item is required urgently.

Delivery Times:

Delivery normally takes 1-3 days to a UK address.

Items will be posted by first class post to the UK, or by courier at our discretion. You may be required to sign for packages or collect from the sorting office if you are not home at the time of delivery.

International orders are subject to the postal delivery times of the receiving country so you should allow for a wait of around two to three weeks to be safe.

Other Important Shipping Information:

Please take care to enter your delivery address correctly as we cannot be held responsible for any undelivered parcels or parcels delayed in transit due to incorrect address details being provided to us.

Items lost or damaged in the post are subject to the terms and conditions imposed by Royal Mail. Where this has occurred please contact us as soon as possible so that we can resolve the problem. Please do not dispose of any item damaged in transit as this may invalidate any claim we have against Royal Mail.

Royal Mail do not consider an item posted to a UK address lost until 15 working days after posting, but please contact us before this if you are worried about a late delivery.

Returns:
Unwanted items can be returned, in original condition, within 14 days of receipt for a credit note, refund or exchange. We cannot be held responsible for items being lost on their way to us and it is the senders’ responsibility to retain proof of posting and claim for lost items.
Any faults with the products, or packing discrepancies, must be reported within 7 days of receipt of the order, We withhold the right to request that any item/s reported faulty are returned to us with all packaging so that an assessment of the fault can be made and a replacement product issued if necessary.

The hand made nature of some of The Black Rabbits products mean that there may be slight variation in colour or style from the item seen on screen.

Payment:
Payment on the site is via PayPal.

The Black Rabbit does not store your financial information.

Gifts:
If you are buying a product as a gift and would like it posted directly to the recipient, please confirm the delivery and billing addresses on your PayPal checkout. If you e-mail at the same time we can make sure to send the invoice to you and the product with a delivery note only (no prices shown) to the address required.

Children:
Some products on this site are labelled as not suitable for children under three years due to small parts .e.g. badges. Please take care when purchasing gifts for children.

We no longer make knitted toys and all products now on the site are not toys and should not be purchased for use as toys.

Some products, where indicated, contain lavender. Care should also be taken as these are natural products and may not be suitable for all users e.g.hayfever sufferers or those with a wool/lanolin allergy.

Care instructions:
All products are supplied with relevant care instructions and failure to comply with these, resulting in damage to the product is not something we can be held responsible for. If you would like more information about care of your products please do not hesitate to contact us.

Please note lamsbwool knitted products will shrink if washed or dry cleaned at high temperatures or high action.

Items containing lavender are not recommended for washing but if you do need to clean them they should be wiped with a damp cloth.

Data Protection Policy:

Mailing List:

If you sign up to be added to The Black Rabbit mailing list I will use the information you provide on the form to be in touch with you and to provide updates about The Black Rabbit, the work of Lindsay Marsden, related activities and marketing by e-mail and customised online advertising (according to the preferences you give). Your e-mail address will be kept securely and will not be passed on to any third parties, apart from Mailchimp.

My websites theblackrabbit.co.uk &  lindsayMarsden.co.uk  do not use cookies and do not collect or store information about you.

You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from me, by contacting me at lindsay@theblackrabbit.co.uk, or by using the ‘contact us‘ form . By completing the online sign up form to my mailing list you agree that we may process your information in accordance with these terms.

Data I collect about you:

If you place an order on this website, to fulfil your order, you must provide me with certain information such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly. I do not use or share your information apart from the following circumstances.

To provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support.

When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list.

If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.

If necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services.

Service providers. I engage certain trusted third parties to perform functions and provide services to my online shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention:

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 5 years.

Your Rights:

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complaints. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

For purposes of EU data protection law, I, Lindsay Marsden, am the data controller of your personal information. If you have any questions or concerns, please do not hesitate to contact me at lindsay@theblackrabbit.co.uk .

Contact:
If you have any questions about the information on this page please do not hesitate to contact us lindsay@theblackrabbit.co.uk

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